Patient Experience Concierge

UnityPoint Health; Town of Middleton (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid time off

401K matching

Health insurance

Tuition reimbursement

Adoption assistance

Job summary

UnityPoint Health – Meriter is seeking an Experience Specialist to greet patients and visitors, guide them to the proper departments, and assist with required paperwork to ensure a smooth visit.

The role emphasizes empathy, effective communication, and accurate data handling in the EMR system, with a weekday schedule and a starting compensation around $18.32 per hour. Join a supportive team dedicated to a welcoming patient experience.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service experience in a hospital or healthcare setting preferred.
• Prior administrative or clerical experience preferred.

Responsibilities

• Provide a professional, welcoming first point of contact for patients and visitors, offering information on services and procedures.
• Keep patients and families informed about wait times, provider availability, and delays.
• Address general inquiries and concerns with empathy, escalating complex issues as needed.
• Offer guidance on charges, payment processes, and insurance procedures.
• Maintain accurate and up to date patient records in the EMR system.
• Answer and route incoming calls, providing basic information as appropriate.
• Ensure all interactions and data handling follow confidentiality and UPH standards.

Skills

Customer service

Empathy

Communication

Education

High School Diploma or equivalent

Tools

EMR system

Job description

UnityPoint Health – Meriter is seeking an Experience Specialist to greet patients and visitors, guide them to the proper departments, and assist with required paperwork to ensure a smooth visit.

The role emphasizes empathy, effective communication, and accurate data handling in the EMR system, with a weekday schedule and a starting compensation around $18.32 per hour. Join a supportive team dedicated to a welcoming patient experience.