Patient Experience Advocate

sluhn; Lansdale (Montgomery County); On-site; USD 42,000 - 54,000; Full time

Job summary

St. Luke's University Health Network is seeking a Patient Concierge to deliver a warm, patient-centric experience across the practice setting in Lansdale, PA. You will engage patients, perform check-in, scheduling, and inquiries, and support care teams with compassionate, compliant service.

The role emphasizes strong communication, empathy, and reliability, with opportunities to assist across administrative tasks, MyChart education, and cash handling in a collaborative healthcare environment.

Qualifications

• High School diploma or equivalent required; admin training preferred.
• Minimum 1 year of practice-based or healthcare customer service experience.
• Strong communication, facilitation, and presentation skills.

Responsibilities

• Greet and assist patients with check-in, consent, scheduling, and inquiries.
• Assist with MyChart education and real-time eligibility verification.
• Support practice operations including cash handling, mail, and faxes.
• Coordinate with Access Center and care team for time-sensitive needs.
• Maintain patient-centric, compliant, and compassionate service.

Skills

Excellent communication

Time management

Customer service

Empathy

Team collaboration

Compliance

Education

High School diploma or equivalent

Job description

St. Luke's University Health Network is seeking a Patient Concierge to deliver a warm, patient-centric experience across the practice setting in Lansdale, PA. You will engage patients, perform check-in, scheduling, and inquiries, and support care teams with compassionate, compliant service.

The role emphasizes strong communication, empathy, and reliability, with opportunities to assist across administrative tasks, MyChart education, and cash handling in a collaborative healthcare environment.