Patient Experience Specialist

St. Luke’s University Health Network; Pennsylvania; On-site; USD 30,000 - 45,000; Full time

Job summary

St. Luke’s University Health Network is seeking a Patient Concierge in Sellersville, PA. This full-time position emphasizes patient advocacy and creating exceptional experiences while providing administrative support in a healthcare setting.

The ideal candidate will engage patients compassionately, manage check-in processes, and support the healthcare team in daily operations. A high school diploma is required, and preference will be given to those with customer service experience.

Qualifications

• Minimum one year practice-based experience or in a similar healthcare setting preferred.
• Preference given to graduates of administrative training programs.

Responsibilities

• Engages patients in a polite and compassionate manner.
• Performs clerical services including check-in and patient inquiries.
• Delivers waiting room concierge service and supports patients.

Skills

Excellent communication skills

Customer service experience

Time management

Empathy

Education

High School graduate or equivalent

Job description

St. Luke’s University Health Network is seeking a Patient Concierge in Sellersville, PA. This full-time position emphasizes patient advocacy and creating exceptional experiences while providing administrative support in a healthcare setting.

The ideal candidate will engage patients compassionately, manage check-in processes, and support the healthcare team in daily operations. A high school diploma is required, and preference will be given to those with customer service experience.