Care Coordinator: Front Desk Pro for PT Clinic

Colorado In Motion; Fayetteville (NC); On-site; USD 21,000 - 22,000; Part time

Job summary

BreakThrough Physical Therapy, part of Confluent Health, seeks a Part Time Front Desk Medical Receptionist in Fayetteville to welcome patients, schedule visits, verify insurance, and support the clinical team.

You will handle payments, maintain patient records with HIPAA compliance, and ensure a calm, organized, and warm first impression for every caller and visitor.

Join a patient-centered team with flexible hours and opportunities to contribute to a positive patient experience.

Qualifications

• High School Diploma or GED required or equivalent.
• Experience in medical front desk preferred but not required.
• Strong communication, organization, multitasking, and follow-up skills.
• Comfort with scheduling systems, EMRs, email, and basic spreadsheets.
• Professional, calm, patient-centered approach with attention to detail.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Manage front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on referrals by gathering information, updating patient records, and guiding next steps.
• Keep patient flow and schedules moving by confirming appointments, managing waitlists, and handling cancellations.
• Collect copays, balances, and other payments accurately and professionally, with basic reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in front desk interactions and documentation.

Skills

Communication

Organization

Multitasking

Follow-up

HIPAA awareness

Education

High School Diploma or GED

Tools

Scheduling systems

Electronic medical records

Basic spreadsheets

Phone systems

Email

Job description

BreakThrough Physical Therapy, part of Confluent Health, seeks a Part Time Front Desk Medical Receptionist in Fayetteville to welcome patients, schedule visits, verify insurance, and support the clinical team.

You will handle payments, maintain patient records with HIPAA compliance, and ensure a calm, organized, and warm first impression for every caller and visitor.

Join a patient-centered team with flexible hours and opportunities to contribute to a positive patient experience.