Patient Experience Ambassador – Evening Shifts & Perks

Crothall Healthcare; Decatur (IL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Free parking

Free uniforms

Shift differential for evenings

Job summary

Crothall Healthcare, a Compass Healthcare company, is hiring a full-time Patient Ambassador to serve as the primary representative of the Patient Experience Team at Saint Mary’s Hospital in Decatur, IL. You will conduct admissions interviews and visit new admissions, ensuring a courteous, hospitality-driven environment for patients and families.

The role requires prior customer service experience, offers a full-time schedule with rotating nights and weekends, and includes perks such as free

Qualifications

• Prior customer service experience required.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Skills

Customer service

Job description

Crothall Healthcare, a Compass Healthcare company, is hiring a full-time Patient Ambassador to serve as the primary representative of the Patient Experience Team at Saint Mary’s Hospital in Decatur, IL. You will conduct admissions interviews and visit new admissions, ensuring a courteous, hospitality-driven environment for patients and families.

The role requires prior customer service experience, offers a full-time schedule with rotating nights and weekends, and includes perks such as free