Patient Experience Advocate

Compass Group USA; Baton Rouge (LA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Retirement Plan

Health and Wellness Programs

Discount Marketplace

Identify Theft Protection

Pet Insurance

Associate Shopping Program

Job summary

Crothall Healthcare, a Compass Healthcare company, is hiring a Patient Ambassador in Baton Rouge. You will be the primary representative of the Patient Experience Team, conducting patient interviews and new admission visits with a focus on hospitality and service excellence.

The role requires prior customer service experience and a proactive approach to patient satisfaction, with a Monday–Friday schedule and rotating weekends.

Qualifications

• Prior customer service experience preferred.
• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.

Skills

Customer service

Job description

Crothall Healthcare, a Compass Healthcare company, is hiring a Patient Ambassador in Baton Rouge. You will be the primary representative of the Patient Experience Team, conducting patient interviews and new admission visits with a focus on hospitality and service excellence.

The role requires prior customer service experience and a proactive approach to patient satisfaction, with a Monday–Friday schedule and rotating weekends.