Patient Experience Concierge

Hackensack Meridian Health Inc. (old); Brick Township (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

Hackensack Meridian Health is seeking a friendly Guest Ambassador to welcome patients and visitors, issue passes, and guide people through the hospital. You will act as a liaison, communicate directions, and help ensure a respectful, safe visiting experience.

Ideal candidates have a High School diploma or GED, 1-2 years of front-desk or hospitality experience, strong interpersonal and problem-solving skills, and the ability to stay calm in busy environments. Bilingual abilities are a plus.

Qualifications

• High School diploma or GED required.
• 1-2 years working experience.
• Ability to work independently in a fast-paced environment.
• Excellent interpersonal, verbal communication and problem-solving skills.

Responsibilities

• Welcome guests and provide visitor passes.
• Communicate directions, hospital policies, procedures and services.
• Safeguard patient visitation rights.

Skills

Interpersonal skills

Verbal communication

Problem solving

Customer service

Education

High School diploma/GED

Associate or Bachelor's degree

Tools

Computer skills

Job description

Hackensack Meridian Health is seeking a friendly Guest Ambassador to welcome patients and visitors, issue passes, and guide people through the hospital. You will act as a liaison, communicate directions, and help ensure a respectful, safe visiting experience.

Ideal candidates have a High School diploma or GED, 1-2 years of front-desk or hospitality experience, strong interpersonal and problem-solving skills, and the ability to stay calm in busy environments. Bilingual abilities are a plus.