Patient Experience Communications Specialist

UofL Health, Inc.; Louisville (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

UofL Health, Inc. seeks a Communications Operator for Jewish Hospital - UMC in Louisville to welcome patients, visitors and staff. You will manage paging, monitor codes, and provide information to callers with professional courtesy.

Responsibilities include maintaining on-call schedules, supporting emergency communications, and ensuring HIPAA compliance while delivering exceptional service in a fast-paced hospital environment.

Qualifications

• Minimum high school diploma or GED.
• 1 year of experience in a communications/operator role is required.
• 3-5 years of experience in a communications/operator role is preferred.

Responsibilities

• Monitors hospital communications systems and codes.
• Pages physicians and staff and conducts overhead pages.
• Maintains on-call schedules for ~80 services.
• Ensures HIPAA privacy and security compliance.
• Demonstrates service excellence and effective communication.

Skills

Service excellence

Time management

Interpersonal skills

Multiline phone system knowledge

Adaptability

Education

High School diploma or GED

Tools

ACD system

TDD for hearing impaired

AT&T Language Line

Microsoft Word

Microsoft Excel

Job description

UofL Health, Inc. seeks a Communications Operator for Jewish Hospital - UMC in Louisville to welcome patients, visitors and staff. You will manage paging, monitor codes, and provide information to callers with professional courtesy.

Responsibilities include maintaining on-call schedules, supporting emergency communications, and ensuring HIPAA compliance while delivering exceptional service in a fast-paced hospital environment.