Patient Communications Specialist

UofL Health, Inc.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

The Communications Operator at UofL Hospital greets patients, families, physicians, visitors, co-workers, and all other internal and external customers with a pleasant, helpful, and courteous welcome, providing information and assistance to callers who need help.

The position aims to create a positive impression and a comfortable experience, ensuring immediate needs and concerns are addressed appropriately for every caller seeking guidance or support from UofL Health.

Qualifications

• Welcomes patients, families, physicians, visitors, co-workers and other customers with a courteous, helpful demeanor.
• Addresses immediate needs and concerns of callers in a professional manner.
• Promotes a positive impression and comfortable experience for all callers.

Responsibilities

• Greet and assist callers to provide information and guidance.
• Route calls and coordinate with hospital staff to address needs quickly.

Job description

The Communications Operator at UofL Hospital greets patients, families, physicians, visitors, co-workers, and all other internal and external customers with a pleasant, helpful, and courteous welcome, providing information and assistance to callers who need help.

The position aims to create a positive impression and a comfortable experience, ensuring immediate needs and concerns are addressed appropriately for every caller seeking guidance or support from UofL Health.