Patient Experience Coach — Elevate Care & Service

CommonSpirit Health; London (KY); On-site; USD 52,000 - 76,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Experience Coach at Saint Joseph London to drive a patient-centered culture. You will train staff, coach individually, and lead workshops on best practices to improve patient journeys and satisfaction.

You will analyze feedback, identify improvements, and collaborate on strategies to address patient needs, requiring strong communication skills and healthcare operations knowledge.

Qualifications

• Associate’s Degree or Bachelor’s Degree options with healthcare relevance.
• 1 year of healthcare experience or equivalent relevant discipline.
• 3 years’ experience in the discipline as an alternative path.
• 1 year of healthcare experience is preferred.

Responsibilities

• Provide internal coaching to hospital leadership and frontline staff to improve patient experience.
• Round on and engage patients and families to address service gaps.
• Assist in implementation and maintenance of patient experience efforts in hospital and ED.
• Provide data-driven recommendations to local leadership.
• Participate in patient experience team meetings and related committees.

Education

Associate's Degree

Bachelor's Degree

Healthcare experience

Job description

CommonSpirit Health is seeking a Patient Experience Coach at Saint Joseph London to drive a patient-centered culture. You will train staff, coach individually, and lead workshops on best practices to improve patient journeys and satisfaction.

You will analyze feedback, identify improvements, and collaborate on strategies to address patient needs, requiring strong communication skills and healthcare operations knowledge.