Patient Experience Coach — Elevate Care & Satisfaction

Saint Francis Hospital, Inc.; United States; On-site; USD 85,000 - 120,000; Full time

Job summary

Saint Francis Hospital, Inc. is seeking a Patient Experience Specialist to champion improvements in patient satisfaction and HCAHPS scores.

You will analyze feedback, coach frontline staff, and collaborate with leadership to implement targeted initiatives that elevate service excellence across departments. The role requires a Bachelor’s degree (Masters preferred) with 8–10 years of related hospital experience, strong communication, and project management skills.

Qualifications

• Bachelor's degree in healthcare-related field required; master's preferred.
• Experience in hospital environment desired.
• Strong knowledge of patient experience metrics and quality programs.

Responsibilities

• Analyze patient satisfaction data to inform improvement initiatives.
• Develop reporting mechanisms for stakeholder engagement.
• Coach staff and management to achieve service excellence goals.
• Collaborate with senior leadership to drive patient experience programs.
• Support patient experience teams and committees.

Skills

Interpersonal skills

Coaching/consulting skills

Communication skills

Project management

Analytical thinking

Presentation skills

Education

Bachelor's Degree

Master's degree

Tools

Word

PowerPoint

Excel

Job description

Saint Francis Hospital, Inc. is seeking a Patient Experience Specialist to champion improvements in patient satisfaction and HCAHPS scores.

You will analyze feedback, coach frontline staff, and collaborate with leadership to implement targeted initiatives that elevate service excellence across departments. The role requires a Bachelor’s degree (Masters preferred) with 8–10 years of related hospital experience, strong communication, and project management skills.