ED Patient Experience Coach & Nurse Leader

Dignity Health; Phoenix (AZ); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Culture of Excellence & Well-being

Community & Collaboration

Legacy of healing and humankindness

Job summary

Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ is seeking a Patient Experience Coach for the Emergency Department. The role focuses on fostering a patient-centered culture through staff coaching, training sessions, and workshops aimed at enhancing communication, empathy, and service delivery.

You will conduct daily training, provide individual coaching, and facilitate workshops on patient experience best practices.

Qualifications

• Bachelor's of Science in Nursing required.
• Three (3) years or more experience as an RN.
• Registered Nurse: AZ license.
• American Heart Association Basic Life Support (BLS) certification required.

Responsibilities

• Develop and deliver training to staff on patient experience best practices.
• Coach individuals and facilitate workshops to improve patient journey and satisfaction.
• Analyze patient feedback and collaborate on strategies to address needs.
• Engage in daily patient rounds and participate in satisfaction activities.
• Promote the Five Fundamentals of Service (AIDET) and HEART Service Recovery principles.

Skills

Communication

Interpersonal skills

Coaching

Education

Bachelor's degree in Nursing

Tools

BLS Certification

Job description

Saint Joseph’s Hospital and Medical Center (SJHMC) in Phoenix, AZ is seeking a Patient Experience Coach for the Emergency Department. The role focuses on fostering a patient-centered culture through staff coaching, training sessions, and workshops aimed at enhancing communication, empathy, and service delivery.

You will conduct daily training, provide individual coaching, and facilitate workshops on patient experience best practices.