Regional Patient Experience Coach: Elevate Care & Service

TriHealth; Cincinnati (OH); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive shift differentials

Professional growth opportunities

Tuition reimbursement

Comprehensive benefits package

Job summary

TriHealth seeks a Patient Experience Regional Coach to shape a culture of compassionate, patient-centered care across the system. The role empowers leaders and frontline teams with coaching, tools, and data-driven insights to elevate every touchpoint of the patient journey.

Focused on collaboration, continuous improvement and service excellence, the Regional Coach aligns teams with TriHealth’s mission while driving measurable improvements in patient satisfaction and engagement, benefiting both

Qualifications

• Bachelor's Degree in Healthcare, customer service, patient experience (Required).
• 4 - 5 years experience in Healthcare Coaching (Preferred).
• Advanced knowledge of design.
• Coaching.
• Problem solving and resolution skills.
• Analytical ability.

Responsibilities

• Collaborates with leadership to create work plans to meet project goals. Determines and initiates appropriate interventions to compete managing projects on time.
• Assists leadership in the development of action plans to improve performance, researches, reviewed, and implements best practices. Provides coaching to all levels of leadership and team members
• Partners with leadership in assigned area to identify, plan, implement, validate, train and evaluate patient experience improvement strategies.
• Collaborate across the regions (departments, patient relations, directors, physicians, etc.) to ensure the system meets or exceeds the patient experience goals as measured by CAHPS.
• Utilize data to provide in-depth, proactive consultation, coaching, and strategy to directors, managers, physicians, team members in process improvement related to patient experience (TriHealth pillar of Service).
• Support the development and recognition strategies and collaborates with various departments to support the promotion and ongoing maintenance of service excellence throughout the system.

Skills

Coaching

Problem solving

Analytical ability

Leadership coaching

Education

Bachelor's Degree in Healthcare, customer service, patient experience

Tools

Design

Job description

TriHealth seeks a Patient Experience Regional Coach to shape a culture of compassionate, patient-centered care across the system. The role empowers leaders and frontline teams with coaching, tools, and data-driven insights to elevate every touchpoint of the patient journey.

Focused on collaboration, continuous improvement and service excellence, the Regional Coach aligns teams with TriHealth’s mission while driving measurable improvements in patient satisfaction and engagement, benefiting both