Patient Experience Strategist — Elevate Care

Centralus Health; Town of Ithaca (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Centralus Health is seeking a Patient Experience Specialist to advance a culture of patient- and family-centered care. You will work with the Chief Experience Officer to design, implement, and evaluate strategies that enhance the human experience for patients, families, and team members.

This role uses data-informed improvement initiatives, coaching, and education to align with Centralus Health's mission and values.

Qualifications

• Bachelor’s degree in Business, Healthcare Administration, Nursing, Organizational Development, Public Health, or related field.
• Minimum of 3 years in human experience, service excellence, or customer relations in hospital/health system.
• CPXP credential or attainment within three years of hire.

Responsibilities

• Lead enterprise-wide patient experience initiatives improving experiences for patients, families, and staff.
• Analyze patient experience data to identify trends and implement improvements.
• Develop and communicate enterprise-wide patient experience strategy and goals.

Skills

Customer relations

Service improvement

Cross-functional collaboration

Patient experience analytics

CPXP credential

Education

Bachelor’s degree in Business/Healthcare field

Job description

Centralus Health is seeking a Patient Experience Specialist to advance a culture of patient- and family-centered care. You will work with the Chief Experience Officer to design, implement, and evaluate strategies that enhance the human experience for patients, families, and team members.

This role uses data-informed improvement initiatives, coaching, and education to align with Centralus Health's mission and values.