Patient Care Coordinator - Hearing Health & Clinic Ops

MLM Hearing, LLC; Kingston (Luzerne County); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Life insurance -employer paid

AD&D

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Employee discounts

Job summary

MLM Hearing, LLC in Forty Fort, PA is seeking a Patient Care Coordinator with 10 years of medical office experience to welcome patients and oversee daily clinic operations.

You will screen and schedule appointments, verify insurance, manage patient records, and coordinate with providers and home office teams to support patient care and practice growth. The role offers a full-time schedule 9am–5pm, with pay between $19 and $20 per hour and monthly bonus opportunities.

Qualifications

• Minimum 10 years of medical office management experience.
• Front desk experience in the hearing industry is a plus.
• High school diploma or GED required.

Responsibilities

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure smooth flow of patient care in the office.
• Check patients in/out, collect and record payments, track revenue and accounting activities.
• Maintain reports and respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, and maintain patient charts.
• Work with insurance and workers compensation agencies for authorizations and verification.
• Open/close the office daily and support front desk staff.

Skills

Strong computer skills

Excellent interpersonal skills

Excellent oral and written commun.

Attention to detail

Customer service orientation

Multitasking ability

Sales and problem-solving

Input and track sales revenue

Education

High school diploma or GED

Tools

Word processing software

Database software

Job description

MLM Hearing, LLC in Forty Fort, PA is seeking a Patient Care Coordinator with 10 years of medical office experience to welcome patients and oversee daily clinic operations.

You will screen and schedule appointments, verify insurance, manage patient records, and coordinate with providers and home office teams to support patient care and practice growth. The role offers a full-time schedule 9am–5pm, with pay between $19 and $20 per hour and monthly bonus opportunities.