Patient Care Coordinator

Kids for the Future; Town of Hempstead (NY); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Monthly bonus

401(k) with company match

Employer-paid Life Insurance

Short-Term & Long-Term Disability

Critical Illness Insurance

Hospital Indemnity Insurance

Paid Time Off

Employee Discounts

Job summary

Beltone Hearing Care Center in Franklin Square and East Meadow is seeking a Patient Care Coordinator to be the friendly first contact and to guide patients from their initial call through the journey to better hearing.

You’ll manage scheduling, verify insurance, handle patient records, collect payments, and maintain a smooth office workflow, while delivering exceptional customer service in a fast-paced medical setting.

Qualifications

• 5+ years of medical office or healthcare administration experience.
• Experience scheduling appointments and managing patient flow.
• Experience verifying insurance and handling patient records.
• Strong computer and communication skills.
• Ability to travel between Franklin Square and East Meadow locations.
• Hearing healthcare experience is a plus but not required.

Responsibilities

• Welcome patients and create a warm, professional first impression.
• Answer calls and assist patients with scheduling and questions.
• Help patients navigate their hearing healthcare journey.
• Schedule appointments and manage provider calendars.
• Verify insurance and process claims.
• Collect payments and maintain financial records.
• Conduct patient retention and follow-up calls.
• Assist with community outreach and marketing events.

Skills

Medical office experience

Healthcare administration

Customer service

Front desk

Scheduling

Job description

• Base Pay $23.00 - $24.00 / Hour
• Other Compensation Monthly Bonus Opportunities
• Job Category Patient Coordinator, Medical Receptionist, Medical Schedular

Contact information

• Phone [phone]

Description

Help Patients Hear Better and Change Lives Every Day

Are you someone who loves helping people, thrives in a fast-paced medical office, and enjoys keeping everything organized and running smoothly?

Join our growing hearing healthcare team as a Patient Care Coordinator (PCC) and become the heart of our practice. In this role, you'll be the first friendly face patients see and the person who helps create an exceptional experience from their first call through their journey to better hearing.

At MLM Hearing, we believe hearing healthcare changes lives. Every day, you'll have the opportunity to make a meaningful impact while working alongside a supportive team that truly cares about each other and the patients we serve.

Why You'll Love This Role

Make a difference in patients' lives every day

Monthly bonus opportunities

Supportive team environment

Healthcare experience and career growth opportunities

Stable, growing healthcare organization

Work directly with providers helping patients improve their quality of life

What You'll Do

Deliver an Exceptional Patient Experience

• Welcome patients and create a warm, professional first impression
• Answer incoming calls and assist patients with scheduling and questions
• Help patients navigate their hearing healthcare journey
• Build strong relationships with patients and their families

Keep the Practice Running Smoothly

• Schedule appointments and maintain provider calendars
• Confirm appointments and conduct patient outreach calls
• Manage patient records and documentation
• Verify insurance and process claims
• Collect payments and maintain financial records
• Monitor office supplies and hearing aid inventory

Support Practice Growth

• Conduct patient retention and follow-up calls
• Assist with community outreach and marketing events
• Track inquiries and patient leads
• Help keep schedules full and productive

What Makes You Successful

• You enjoy interacting with people and providing excellent customer service
• You thrive in a busy healthcare environment
• You are highly organized and detail-oriented
• You can multitask while maintaining accuracy
• You take initiative and solve problems independently
• You enjoy being part of a collaborative team

Qualifications

• 5+ years of medical office, healthcare administration, patient coordination, front desk, or customer service experience required
• Experience scheduling appointments and managing patient flow preferred
• Experience verifying insurance and handling patient records preferred
• Strong computer and communication skills
• Ability to travel between Franklin Square and East Meadow locations
• Hearing healthcare experience is a plus but not required

Schedule

Full-Time

• Monday-Friday
• 32-40 hours per week

Location

Must be able to travel between both offices.

Compensation

$23.00 - $24.00 per hour

Pay based on experience and qualifications.

Additional Earnings

• Monthly bonus opportunities
• 401(k) with company match
• Employer-paid Life Insurance
• Short-Term & Long-Term Disability
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Paid Time Off
• Employee Discounts

Additional Information

• Company/Clinic Name Beltone Hearing Care Center