Patient Experience & Clinic Coordinator

Mass General Brigham Medical Group Northern Mass; Salem (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham Medical Group Northern Massachusetts is seeking a Clinic/Practice Assistant to support patients and clinical teams across North Shore locations. You will greet patients, assist with check-in/check-out, and help keep daily operations running smoothly.

You will schedule appointments, coordinate patient information, and route calls or messages related to prescriptions, tests, referrals, and authorizations.

Qualifications

• High school diploma or equivalent required.
• 0-1 year of healthcare office experience required; medical office experience strongly preferred.
• Basic proficiency with Microsoft Office applications.
• Strong organizational, communication, and customer service skills.
• Attention to detail and the ability to manage multiple priorities in a fast-paced environment.
• Comfort communicating with patients, handling phone inquiries, and following established procedures.

Responsibilities

• Create a welcoming patient experience by greeting patients, answering questions, and assisting with check-in and check-out.
• Keep care organized and accessible by scheduling appointments, coordinating patient information, and maintaining accurate records.
• Connect patients with the right resources by answering calls, routing messages, and helping coordinate requests related to prescriptions, test results, referrals, and prior authorizations.
• Support efficient clinic operations by managing documents, processing forms and payments as needed, and maintaining schedules and records.
• Partner with your team to help providers and clinical staff deliver a smooth, coordinated patient experience.
• Assist with specialty-specific needs such as surgical scheduling and other administrative responsibilities, depending on the practice.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Multitasking

Phone etiquette

Education

High school diploma or equivalent

Tools

MS Office

Job description

Mass General Brigham Medical Group Northern Massachusetts is seeking a Clinic/Practice Assistant to support patients and clinical teams across North Shore locations. You will greet patients, assist with check-in/check-out, and help keep daily operations running smoothly.

You will schedule appointments, coordinate patient information, and route calls or messages related to prescriptions, tests, referrals, and authorizations.