Patient Experience Champion - On-Site in Miami

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 48,000 - 60,000; Full time

Job summary

University of Miami is seeking a Patient Experience Specialist 1 to deliver exceptional patient service on-site at the Desai Sethi Urology Institute in Miami, FL. The role supports patients and families, coordinates with clinical staff, and drives a culture of compassion throughout ambulatory services.

Qualifications include a high school diploma and at least 3 years of relevant experience. The position emphasizes teamwork, communication, and PFCC principles to achieve high-quality patient

Qualifications

• High School Diploma or equivalent/relevant experience.
• Minimum 3 years of relevant experience.
• Strong communication and teamwork skills.

Responsibilities

• Provides service excellence support to patients, families, and staff.
• Intervenes to ensure a positive patient experience and performs in-the-moment service recovery.
• Collaborates with care teams and uses PFCC principles to improve patient outcomes.

Job description

University of Miami is seeking a Patient Experience Specialist 1 to deliver exceptional patient service on-site at the Desai Sethi Urology Institute in Miami, FL. The role supports patients and families, coordinates with clinical staff, and drives a culture of compassion throughout ambulatory services.

Qualifications include a high school diploma and at least 3 years of relevant experience. The position emphasizes teamwork, communication, and PFCC principles to achieve high-quality patient