Patient Care & Admin Coordinator - On-Site Miami

University of Miami; Miami, Northern (FL, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

The University of Miami's Department of Urology seeks a full-time Clinical Business Operations Representative 1 to work on-site in Miami, FL. The role supports pre- and post-care processes with courteous, professional patient interactions.

Responsibilities include collecting patient information, verifying insurance, triaging calls, greeting visitors, maintaining confidentiality, and upholding university policies.

Qualifications

• High school diploma or equivalent.
• No previous experience required.
• 3 years of relevant experience preferred.

Responsibilities

• Assists the department in managing expectations surrounding pre and post patient care.
• Obtains or reviews all patient demographic information, insurance information and referral numbers.
• Reviews clinical records for completeness including authorization, signatures, missing data and other patient information.
• Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages.
• Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
• Provides coverage for responsibilities of co-workers when assigned or as need arises.
• Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis.
• Maintains confidentiality of all information.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Education

High school diploma or equivalent

Job description

The University of Miami's Department of Urology seeks a full-time Clinical Business Operations Representative 1 to work on-site in Miami, FL. The role supports pre- and post-care processes with courteous, professional patient interactions.

Responsibilities include collecting patient information, verifying insurance, triaging calls, greeting visitors, maintaining confidentiality, and upholding university policies.