Patient Experience Champion — Front Office

EyeCare Partners; Hiawatha (KS); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Full Benefits Package - Medical,Vision

Dental and Life Insurance

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners in Kansas seeks a Front Office Specialist to set the tone for a world class Total Patient Experience and handle essential administrative tasks for smooth check-in/out.

This role requires prior medical office experience, strong patient interaction skills, and proficiency with Microsoft Office; the office hours are Mon-Fri 8am-6pm with some weekend variation, and travel to other locations may be needed.

Qualifications

• Previous medical office experience preferred; previous optometry and/or ophthalmology experience strongly preferred
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Must be able to provide proof of identity and right to work in the United States
• High School Diploma or GED required

Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great service and support.
• Display a professional attitude, greet patients promptly with a smile, and thank them when they leave.
• Answer phones (both external and internal); assure prompt, courteous service at all times.
• Practice urgency at all times with consideration to the patient’s time, as well as doctor’s time and schedule.
• Double check insurance authorizations to ensure completion and build accurate flow sheets.
• Check out patients and collect correct payments according to procedures.
• Manage patient flow in the office and ensure communication to maximize efficiency and customer service.
• Complete daily reconciliations / close day / countdown cash drawer.
• Comply with all company policies and procedures, including HIPAA.
• General office duties and cleaning to be assigned by the manager.

Skills

Customer service

Professional communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Word

PowerPoint

Outlook

Job description

EyeCare Partners in Kansas seeks a Front Office Specialist to set the tone for a world class Total Patient Experience and handle essential administrative tasks for smooth check-in/out.

This role requires prior medical office experience, strong patient interaction skills, and proficiency with Microsoft Office; the office hours are Mon-Fri 8am-6pm with some weekend variation, and travel to other locations may be needed.