Patient Experience Champion

Compass Group USA; Durham (NC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Retirement Plan

Health benefits

Discount Marketplace

Pet Insurance

Commuter Benefits

Job summary

Crothall Healthcare, a Compass Group company, is seeking a Patient Ambassador to support the Patient Experience Team at Duke University Hospital in Durham, NC. This full-time role involves conducting new admission visits and patient interviews, with Monday–Friday hours; rotating weekends and holidays may be required. Online applications are accepted.

You will uphold high hospitality standards, contribute to client satisfaction, and help promote the Patient Experience Program across units.

Qualifications

• Prior customer service experience is required.
• Possess knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Job description

Crothall Healthcare, a Compass Group company, is seeking a Patient Ambassador to support the Patient Experience Team at Duke University Hospital in Durham, NC. This full-time role involves conducting new admission visits and patient interviews, with Monday–Friday hours; rotating weekends and holidays may be required. Online applications are accepted.

You will uphold high hospitality standards, contribute to client satisfaction, and help promote the Patient Experience Program across units.