PATIENT AMBASSADOR (FULL TIME)

Compass Group USA; Akron (OH); Vor Ort; USD 29.000 - 32.000; Vollzeit

Benefits dieser Stelle

Willing to train!

Zusammenfassung

Crothall Healthcare, a Compass Group company, seeks a Patient Ambassador in Akron, OH to represent the Patient Experience Team on the unit and complete patient interviews and new admissions. Shifts run 11:00 am–7:30 pm and 1:00 pm–9:30 pm; weekend availability is required.

Prior customer service with families/patients is required. You will contribute to hospitality, patient satisfaction, and account retention while supporting housekeeping duties and related tasks.

Qualifikationen

• Prior customer service experience is required.
• Experience working with families, patients, and children is required.

Aufgaben

• Conducts patient interviews and new admission visits.
• Represents the Patient Experience Team on the unit.
• Demonstrates hospitality and respect toward customers.
• Supports client satisfaction and account retention.
• Assists in developing and monitoring patient satisfaction plans.
• Performs housekeeping tasks as needed.
• Performs other duties as assigned.

Kenntnisse

Customer service

Family/patient experience

Jobbeschreibung

Select how often (in days) to receive an alert:

• We are hiring immediately for a full time PATIENT AMBASSADOR position.
• Location: Akron Children's Hospital - 1 Perkins Square, Akron, OH 44308. Note: online applications accepted only.
• Schedule: Full time schedule; Days may vary. Shifts are: 11:00 am to 7:30 pm and 1:00 pm to 9:30 pm. Weekend availability required. More details upon interview.
• Requirement: Prior customer service experience and experience working with families, patients, and children are required.
• Perks: Willing to train!
• Pay Range: $21.00 per hour to$23.00per hour.

Make a difference in the lives of people, your community, and yourself. At Crothall Healthcare, a Compass Healthcare company, you’ll join a culture built on caring for people and creating a true sense of belonging. Our careers are filled with purpose and empower you to transform healthcare experiences while building lasting relationships.

Crothall provides specialized, high-quality, innovative support services exclusively to the healthcare industry. As the market leader in Environmental Services (EVS), we support nearly 1,300 accounts, many of which are ranked among the nation’s top hospitals. With nearly 30,000 team members, we hold ourselves to high standards of detail, safety, and excellence. We empower and uplift each other by working together, take responsibility for doing the right thing, and believe there is no limit to our potential when we grow together across Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory Services, and Sterile Processing.

Job Summary

Summary

As a Patient Ambassador, you will serve as the primary representative of the Patient Experience Team for your respective unit. You are primarily responsible for successfully completing all assigned patient interviews and new admission visits.

Essential Duties and Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

BENEFITS FOR OUR TEAM MEMBERS

• Full-time and part-time positionsare offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Full-time positions also offerthe following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.

Crothall is a member of Compass Group. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business nece ssity.

Crothall maintains a drug-free workplace.