Patient Experience Ambassador — Training Provided

Crothall Healthcare; Akron (OH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Willing to train!

Job summary

Crothall Healthcare in Akron, OH seeks a Patient Ambassador to serve as the primary representative of the Patient Experience Team. You will conduct patient interviews and new admission visits, delivering compassionate hospitality and supporting family and child-centered care.

The role requires prior customer service experience and comfort working with families and children. Shifts are 11:00 am–7:30 pm or 1:00 pm–9:30 pm, with weekend availability; training is provided.

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Job description

Crothall Healthcare in Akron, OH seeks a Patient Ambassador to serve as the primary representative of the Patient Experience Team. You will conduct patient interviews and new admission visits, delivering compassionate hospitality and supporting family and child-centered care.

The role requires prior customer service experience and comfort working with families and children. Shifts are 11:00 am–7:30 pm or 1:00 pm–9:30 pm, with weekend availability; training is provided.