Patient Experience Ambassador

Crothall Healthcare; Durham (NC); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Retirement Plan

Health Benefits

Discount Program

Identify Theft Protection

Pet Insurance

Critical Illness Insurance

Accident Insurance

Hospital Indemnity Insurance

Legal Services

Auto and Home Program

Medical

Job summary

Crothall Healthcare, a Compass Healthcare company, is hiring a Patient Ambassador at Duke University Hospital in Durham, NC. You will serve as the primary representative of the Patient Experience Team, conducting patient interviews and new admission visits to support satisfaction and retention.

The role requires prior customer service experience, open availability, and the ability to deliver welcoming, hospital-wide hospitality.

Qualifications

• Possess a thorough knowledge of office procedures and contract administration.
• Ability to use working knowledge of the environment to meet established goals and objectives.
• Fiscal and budgetary skills.

Responsibilities

• Conducts new admission visits to all assigned units within timeframe established by unit leadership and patient experience leadership.
• Ensures that all employees demonstrate an aggressive hospitality (respect) orientation toward customers and clients.
• Supports client satisfaction at a level that ensures account retention.
• Promotes client awareness of the Patient Experience Program.
• Assists in customizing programs to meet each account's unique needs as required.
• Assists in developing and/or monitoring a department/unit patient satisfaction action plan and reporting to clients as needed.
• Assists in effective employee relations programs at unit site.
• Encourages employee creativity and innovation.
• Provides recognition for employee when programs are implemented with success.
• Completes housekeeping tasks when requested by customer or patients.
• Resolves housekeeping issues that do not meet standards and ensures housekeeping tasks are followed up on and completed in a timely matter.
• Performs other duties as assigned.

Skills

Customer service experience

Job description

Crothall Healthcare, a Compass Healthcare company, is hiring a Patient Ambassador at Duke University Hospital in Durham, NC. You will serve as the primary representative of the Patient Experience Team, conducting patient interviews and new admission visits to support satisfaction and retention.

The role requires prior customer service experience, open availability, and the ability to deliver welcoming, hospital-wide hospitality.