Patient Experience & Care Navigator

CareMore Health Management Services, LLC; Long Beach (CA); On-site; USD 40,000 - 61,000; Full time

Job summary

CareMore Health Management Services, LLC is seeking a Patient Relations Representative to serve as a trusted advocate for patients, guiding them through insurance, benefits, and access to care. You will resolve barriers, coordinate with clinical teams, and enhance the patient experience across the care continuum.

The role emphasizes welcoming patients, educating them on Medicare and Medicaid options, and supporting onboarding and ongoing engagement with CareMore programs to improve satisfaction

Qualifications

• High School Diploma or GED required.
• 3+ years in healthcare operations, patient relations, or care coordination.
• Bilingual Spanish preferred.

Responsibilities

• Serve as primary contact for patients regarding insurance, benefits, and access to care.
• Help patients understand Medicare, Medicaid, and health plan benefits.
• Resolve concerns related to appointments, referrals, billing, and care coordination.
• Advocate for patients by addressing barriers to access and adherence.
• Educate on public assistance programs.
• Assist with applications and documentation for eligible programs.
• Support patient onboarding and build relationships with patients and caregivers.
• Participate in team meetings and quality initiatives.

Skills

Patient relations

Communication

Problem-solving

Multi-tasking

Public speaking

Education

High School Diploma or GED

BA/BS in related field

Tools

Microsoft Office Suite

Healthcare systems

Job description

CareMore Health Management Services, LLC is seeking a Patient Relations Representative to serve as a trusted advocate for patients, guiding them through insurance, benefits, and access to care. You will resolve barriers, coordinate with clinical teams, and enhance the patient experience across the care continuum.

The role emphasizes welcoming patients, educating them on Medicare and Medicaid options, and supporting onboarding and ongoing engagement with CareMore programs to improve satisfaction