Patient Experience & Care Coordinator

AEG Vision; Bellmawr (NJ); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in New Jersey seeks a Patient Care Coordinator to oversee front desk operations, support patient flow, and coordinate across the care team. You will anticipate needs, manage the daily schedule, verify insurance, and enter data in EMR to deliver a high-quality patient experience.

As a full-time, on-site role, you will schedule appointments, communicate with patients about wait times, and support a seamless visit from entry to exit, with benefits and opportunities for growth within a

Qualifications

• High school diploma or equivalent required.
• Basic computer literacy and ability to learn EMR and practice management systems.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) focused on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional manner; primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails or digital communications timely.
• Schedule appointments and optimize provider schedules; manage cancellations and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter in EMR accurately.
• Explain insurance coverage, benefits, and patient financial responsibility.
• Prepare patient charts and documentation ahead of visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and provider schedules; communicate bottlenecks and adjust as needed.
• Communicate wait times and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams for smooth patient transitions.
• Support patient retention through recall and outreach for annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office.
• Perform other duties as assigned by Practice Manager, Assistant Practice Manager and/or Optometrist.

Skills

Patient service

Communication

Organization

Teamwork

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR

Practice management systems

Job description

AEG Vision in New Jersey seeks a Patient Care Coordinator to oversee front desk operations, support patient flow, and coordinate across the care team. You will anticipate needs, manage the daily schedule, verify insurance, and enter data in EMR to deliver a high-quality patient experience.

As a full-time, on-site role, you will schedule appointments, communicate with patients about wait times, and support a seamless visit from entry to exit, with benefits and opportunities for growth within a