Patient Experience & Care Coordinator - Breast Surgery

Northwestern Memorial Healthcare; Grayslake (IL); Hybrid; USD 27,677,000 - 27,678,000; Full time

Benefits offered by this job

Tuition reimbursement

Loan forgiveness

401(k) matching

Lifecycle benefits

Job summary

Northwestern Medicine is seeking a Patient Liaison for Breast Surgery in Grayslake, IL. This full-time role supports Breast Surgery and Oncology Surgical services, with travel between Grayslake and Lake Forest clinics and hybrid options after probation.

The position emphasizes patient experience, scheduling efficiency, and coordination of care, requiring excellent customer service and healthcare familiarity. A High School Diploma and 2 years of healthcare experience are required.

Qualifications

• High School Diploma or GED.
• 2 years healthcare experience.
• Experience in a customer service role.

Responsibilities

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.

Skills

Customer service

Communication skills

Interpersonal skills

Education

High School Diploma or GED

Tools

EMR system

Job description

Northwestern Medicine is seeking a Patient Liaison for Breast Surgery in Grayslake, IL. This full-time role supports Breast Surgery and Oncology Surgical services, with travel between Grayslake and Lake Forest clinics and hybrid options after probation.

The position emphasizes patient experience, scheduling efficiency, and coordination of care, requiring excellent customer service and healthcare familiarity. A High School Diploma and 2 years of healthcare experience are required.