Patient Experience Liaison - Care Team Advocate

Northwestern Medicine Catherine Gratz Griffin Lake Forest Hospital; Lake Forest (IL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Medical/Dental/Vision

Life Insurance

Paid Time Off

Job summary

Northwestern Medicine is seeking a Patient Liaison for the Lake Forest Hospital Plastic Surgery clinic. The role supports patient experience, coordinates scheduling, and communicates with patients and staff to ensure adherence to the care plan.

The position requires a high school diploma or GED, 2 years of healthcare experience, and strong customer service skills. It offers a full-time schedule, with a comprehensive benefits package and ongoing professional development opportunities.

Qualifications

• Requires a high school diploma or GED.
• Minimum 2 years of healthcare experience.
• Customer service experience required.

Responsibilities

• Manages clinic schedules and resources (providers, rooms, equipment).
• Maintains schedules and coordinates care for changes.

Skills

Customer service

Healthcare experience

Education

High School Diploma or GED

Tools

EMR system

Job description

Northwestern Medicine is seeking a Patient Liaison for the Lake Forest Hospital Plastic Surgery clinic. The role supports patient experience, coordinates scheduling, and communicates with patients and staff to ensure adherence to the care plan.

The position requires a high school diploma or GED, 2 years of healthcare experience, and strong customer service skills. It offers a full-time schedule, with a comprehensive benefits package and ongoing professional development opportunities.