Patient Liaison-Plastic Surgery Full Time Days

Northwestern Memorial Healthcare; Lake Forest (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Northwestern Medicine seeks a Patient Liaison for the Plastic Surgery clinic at Lake Forest Hospital. This full-time role focuses on delivering exceptional patient service, coordinating schedules, and supporting care teams to ensure smooth clinic operations.

The ideal candidate will have a high school diploma and 2+ years in healthcare with customer service experience; a Bachelor’s degree and EMR experience are preferred.

Qualifications

• Must have high school diploma or GED.
• Healthcare experience required (2+ years).
• Experience in a customer service role is required.

Responsibilities

• Manage schedules to optimize use of providers, rooms and equipment.
• Perform schedule maintenance and coordinate care alternatives for patients.
• Communicate with patients and staff to ensure adherence to treatment plans.
• Assist Practice Manager with data collection and analysis of physician productivity and resource use.
• Help resolve billing issues and obtain pre-certifications or referrals when needed.
• Register patients and schedule/co-ordinate appointments.
• Provide patient education materials as needed.
• Maintain relationships with patients, providers, staff and external departments.
• Answer inquiries related to practice operations; follow up with patients for testing and prescriptions.
• May perform other duties as assigned.

Skills

Customer service

Education

High School Diploma or GED

Bachelor’s degree

Tools

Electronic Medical Record (EMR) system

Job description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

**This is a Full Time position at 40 hours per week located at Lake Forest Hospital for the Plastic Surgery clinic. Schedule isMonday through Friday, 8:00am-4:30pm.**

The Patient Liaison reflects the mission, vision, and values of Northwestern Memorial, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• The Patient Liaison is primarily responsible for overseeing the service experience for all patients and for ensuring optimal use of all practice resources. The Patient Liaison serves as a resource to patients and staff alike by establishing strong relationships, providing them with necessary information and advocating on their behalf as needed.

RESPONSIBILITIES

• Manages schedules to make best use of all resources including providers, rooms and equipment.
• Performs schedule maintenance activities such as opening and closing clinic templates and coordinates care alternatives for patients impacted by changes.
• Communicates with patients and/or clinical staff as necessary to ensure patient compliance with prescribed treatment plan.
• Assists Practice Manager with data collection and analysis related to physician productivity and resource utilization.
• Facilitates the resolution/prevention of billing errors and denials – including obtaining pre-certifications or referrals as needed.
• Registers patients and schedules or coordinates the scheduling of appointments.
• Provides patient education information and/or materials as needed.
• Maintains a strong relationship with patients, internal providers and staff, external hospital departments, physician offices and vendors.
• Answers all incoming inquiries from patients, providers, staff and others related to all aspects of practice operations.
• Conducts follow-up with patients to ensure compliance with all testing, prescriptions and the plan of care.
• May perform other duties as assigned.

Required

• High School Diploma or GED equivalent.
• 2 years previous healthcare experience.
• Experience in a customer service role.

Preferred

• Bachelor’s degree.
• Previous experience with an electronic medical record system.
• Knowledge of medical terminology.

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit ourBenefitssection to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position):

Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending on the job family.