Patient Experience & Care Coordinator

Hands of Hope Physical Therapy; New York (NY); On-site; USD 42,000 - 65,000; Full time

Job summary

Hands of Hope Physical Therapy in Astoria, NY seeks a proactive Patient Care Coordinator to ensure exceptional patient experiences throughout their journey. You will advocate for patients, coordinate care among providers, and maintain a supportive environment conducive to healing.

Responsibilities include guiding patients through insurance coverage, scheduling, and communicating with therapists, front desk operations, HIPAA compliance, and contributing to streamlined clinic workflows.

Qualifications

• Candidate must have a high school diploma or equivalent; bachelor’s in healthcare administration preferred.
• Experience in a physical therapy or healthcare setting is preferred.
• Strong interpersonal and communication skills with empathy for professionals.
• Organizational skills and attention to detail for managing appointments and records.

Responsibilities

• Advocate for patients' needs within the practice and address concerns promptly.
• Assist patients in navigating the physical therapy process and provide guidance.
• Explain insurance coverage, benefits, and responsibilities to patients.
• Coordinate with therapists and other departments to ensure seamless care.
• Assist with appointment changes, scheduling, and front desk tasks.
• Educate patients about treatment plans, exercises, and goals; ensure HIPAA compliance.

Skills

Empathy

Interpersonal communication

Organizational skills

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree in healthcare administration or related field

Tools

WebPT EMR

Microsoft Office

Google Workspace

Email/IM tools

Job description

Hands of Hope Physical Therapy in Astoria, NY seeks a proactive Patient Care Coordinator to ensure exceptional patient experiences throughout their journey. You will advocate for patients, coordinate care among providers, and maintain a supportive environment conducive to healing.

Responsibilities include guiding patients through insurance coverage, scheduling, and communicating with therapists, front desk operations, HIPAA compliance, and contributing to streamlined clinic workflows.