Patient Care Coordinator – Patient Experience & Scheduling

Hands of Hope Physical Therapy; Town of Vernon (NY); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Paid vacation

401(k)

Growth opportunities

Team environment

Job summary

Hands of Hope Physical Therapy in the Bronx seeks a patient-focused Patient Care Coordinator to be the first contact for the clinic. You will help ensure smooth daily operations and deliver an outstanding patient experience.

The role requires strong organization, excellent communication, and the ability to work in a fast-paced healthcare setting, coordinating between therapists, patients, and front desk staff while maintaining HIPAA compliance.

Qualifications

• Authorized to work in the United States.
• High school diploma or GED required.
• Minimum 1 year of experience in a healthcare or medical office setting preferred.
• Experience with EMR or medical scheduling software preferred.
• Strong understanding of medical terminology.
• Excellent phone etiquette and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and as part of a team.

Responsibilities

• Schedule and confirm patient appointments efficiently.
• Maintain accurate patient records.
• Communicate with patients via phone, email, and in person with professionalism and empathy.
• Coordinate care between therapists, providers, and patients.
• Maintain HIPAA compliance and confidentiality.
• Assist with documentation and administrative reporting as needed.
• Support front desk workflow and daily clinic operations.

Skills

Patient service

Communication

Organization

Multitasking

Teamwork

Phone etiquette

Education

High school diploma or GED

Tools

EMR software

Scheduling software

Job description

Hands of Hope Physical Therapy in the Bronx seeks a patient-focused Patient Care Coordinator to be the first contact for the clinic. You will help ensure smooth daily operations and deliver an outstanding patient experience.

The role requires strong organization, excellent communication, and the ability to work in a fast-paced healthcare setting, coordinating between therapists, patients, and front desk staff while maintaining HIPAA compliance.