Patient Experience & Care Coordinator

AEG Vision; Meridian (ID); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Meridian, Idaho is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate with the care team to ensure a smooth visit and high-quality experience for every patient.

The role requires strong organizational and communication skills, proficiency with EMR systems, insurance verification, and a patient-centered approach. You will support retention through outreach and ensure accurate billing and documentation.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors; act as the primary contact for patient interactions.
• Answer phone calls, respond to inquiries, and manage email or digital communications.
• Schedule patient appointments and optimize provider schedules, including cancellations and reschedules.
• Execute appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and patient demographics; enter data in EMR.
• Communicate coverage, benefits, and patient financial responsibility clearly.
• Prepare patient charts and documentation prior to visits.
• Collect and document charges, co-pays, and payments in EMR; support billing.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to maintain efficiency.
• Communicate wait times and next steps to patients to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth transitions.
• Support patient retention through recall and reactivation outreach.
• Maintain an organized, clean, patient-ready front office.
• Perform other duties as assigned by Practice Manager or Optometrist.

Skills

Front desk coordination

Patient-centered service

EMR proficiency

Communication skills

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG Vision in Meridian, Idaho is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and schedule optimization. You will coordinate with the care team to ensure a smooth visit and high-quality experience for every patient.

The role requires strong organizational and communication skills, proficiency with EMR systems, insurance verification, and a patient-centered approach. You will support retention through outreach and ensure accurate billing and documentation.