Patient Experience & Care Coordinator

AEG Vision; Lower Burrell (Westmoreland County); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Lower Burrell, PA, is seeking a Patient Care Coordinator to join our front desk and care coordination team. You will support patient flow, appointment scheduling, and cross-team communication to deliver a smooth patient experience.

You will greet patients, answer calls and emails, verify insurance in the EMR, and help with billing, recall, and follow-up activities. This role requires strong organization, clear communication, and teamwork in a fast-paced eye-care setting.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Strong communication skills (verbal and written) with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Must be able to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
• Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
• Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
• Maintain a clear understanding of insurance plans and effectively communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
• Collect and document all charges, co-pays, and payments into EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure all charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules to identify bottlenecks, delays, or overlaps; communicate and adjust as needed to support efficient patient flow.
• Proactively communicate with patients regarding wait times, delays, and next steps to maintain a positive experience.
• Coordinate with clinical and optical teams to ensure smooth patient transitions and continuity of care throughout the visit.
• Support patient retention efforts through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Assist in maintaining an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and as assigned by the Practice Manager, Assistant Practice Manager and/or Optometrist.

Skills

Organizational skills

Communication skills

Interpersonal skills

Team collaboration

Education

High school diploma

Tools

EMR

Practice management software

Job description

AEG Vision in Lower Burrell, PA, is seeking a Patient Care Coordinator to join our front desk and care coordination team. You will support patient flow, appointment scheduling, and cross-team communication to deliver a smooth patient experience.

You will greet patients, answer calls and emails, verify insurance in the EMR, and help with billing, recall, and follow-up activities. This role requires strong organization, clear communication, and teamwork in a fast-paced eye-care setting.