Patient Care Experience Lead

AEG Vision; Latrobe (Westmoreland County); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Latrobe, PA is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate across the care team to ensure a high-quality patient experience.

You will greet patients, schedule appointments, verify insurance, maintain EMR data, and contribute to patient retention through recall and follow-ups; strong communication and organization are essential.

Qualifications

• High school diploma or equivalent required.
• Strong verbal and written communication is essential.
• Ability to learn and use practice management systems (EMR).
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet patients and serve as primary contact at the front desk.
• Schedule appointments and optimize provider calendars.
• Verify insurance and enter patient demographics in EMR.
• Collect co-pays and track payments; ensure accurate billing.
• Communicate wait times and next steps to patients.
• Coordinate with care team to maintain smooth patient flow.
• Support patient retention through recalls and follow-ups.
• Maintain organized, patient-ready front office environment.

Skills

Organizational skills

Communication skills

Interpersonal skills

Multitasking

Confidentiality

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG Vision in Latrobe, PA is seeking a Patient Care Coordinator to manage front desk operations, support patient flow, and coordinate across the care team to ensure a high-quality patient experience.

You will greet patients, schedule appointments, verify insurance, maintain EMR data, and contribute to patient retention through recall and follow-ups; strong communication and organization are essential.