Patient Care Coordinator: Elevate Experience & Scheduling

joinaegvision; Gig Harbor (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination in our Gig Harbor clinic.

You will greet patients, answer calls and emails, schedule and optimize provider calendars, verify insurance in the EMR, collect co-pays, and run daily reports to keep accounts up to date.

We value teamwork, clear communication, and a patient-centered service approach to ensure a smooth, high-quality visit for every patient.

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR and practice management systems.
• Strong organizational and communication skills with patient-centered service.

Responsibilities

• Greet patients, customers, and vendors; serve as primary contact for patient interactions.
• Answer calls, respond to inquiries, and manage emails professionally.
• Schedule and optimize provider calendars, including cancellations and same-day fill opportunities.
• Execute appointment confirmations and reminders to reduce no-show rates.
• Verify insurance eligibility and patient demographics in EMR; maintain information accurately.
• Communicate coverage and patient financial responsibility clearly.
• Prepare patient charts and documentation for visits.
• Collect and document charges, co-pays, and payments in EMR; allocate balances.
• Run reports and review accounts to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules to minimize bottlenecks.
• Communicate wait times and next steps to patients to sustain a positive experience.
• Coordinate with clinical and optical teams for smooth patient transitions.
• Support retention through recall and reactivation outreach; assist with annual and necessary appointments.
• Maintain an organized, clean, and patient-ready front office environment.

Skills

Communication skills

Organizational skills

Interpersonal skills

Multitasking

Confidentiality

Education

High school diploma

Tools

EMR software

Job description

AEG is seeking a Patient Care Coordinator to manage front desk operations, patient flow, and care-team coordination in our Gig Harbor clinic.

You will greet patients, answer calls and emails, schedule and optimize provider calendars, verify insurance in the EMR, collect co-pays, and run daily reports to keep accounts up to date.

We value teamwork, clear communication, and a patient-centered service approach to ensure a smooth, high-quality visit for every patient.