Patient Experience & Care Coordinator

Methodist Le Bonheur Healthcare; Germantown (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis is seeking an Unit Coordinator to support patient care services and coordinate information flow for unit nursing staff and clinicians.

You will assist with processing orders, ensure timely access to patient records, and deliver exceptional customer service to patients, families and guests. This role emphasizes HIPAA compliance, data entry accuracy and teamwork within MLH's mission-driven culture.

Qualifications

• Knowledge of medical terminology preferred.
• Compliance with HIPAA and privacy regulations required.
• Experience with electronic medical records systems preferred.
• Strong data entry and basic office equipment skills.
• Excellent written, verbal and interpersonal communication.
• Ability to maintain confidentiality of sensitive data.

Responsibilities

• Coordinate patient care services with unit leadership and staff.
• Assist with processing orders and managing documentation.
• Provide information and directions to patients, families and guests.
• Support online tools and unit operations; troubleshoot basic issues.
• Maintain organized patient records and ensure timely access.

Skills

Medical terminology

HIPAA compliance

MS Office Suite

EMR systems

Data entry

Customer service

Written and verbal communication

Confidentiality

Attention to detail

Tools

MS Office Suite

Electronic Medical Records (EMR)

Job description

Methodist Le Bonheur Healthcare in Memphis is seeking an Unit Coordinator to support patient care services and coordinate information flow for unit nursing staff and clinicians.

You will assist with processing orders, ensure timely access to patient records, and deliver exceptional customer service to patients, families and guests. This role emphasizes HIPAA compliance, data entry accuracy and teamwork within MLH's mission-driven culture.