Eye Care Patient Experience Coordinator

ICON Eyecare; Denver, Northern (CO, KY); Hybrid; USD 42,000 - 49,000; Full time

Job summary

EVP Eyecare in Denver, CO is seeking a Patient Care Coordinator to support the Regional Growth Team. You will build referral processes, field patient information, schedule services, and ensure smooth communications between EVP Eyecare, referring physicians, and clinics.

This role emphasizes excellent customer service, coordination with physicians and staff, managing patient data, and maintaining documentation in our EHR/PM systems.

Qualifications

• High School Diploma or GED required.
• 0-2 years experience with patient facing interaction preferred.
• Exceptional customer service phone skills are required.
• Call center experience highly desirable.
• Experience working with practice management software preferred.
• Basic Knowledge of Health Care and ACA requirements and regulations.
• Basic computer skills.
• Excellent customer service skills with a strong ability to assist customers via phone and written communication.
• Ability to professionally interface with patients, physicians, and clinical staff while balancing multiple priorities.
• Proves to be a trustworthy and reliable team member while maintaining a positive attitude each day.
• The ability to interact with, support, and influence positively the behavior and activities of patients, physicians and team members.

Responsibilities

• Build and improve referral patient processes to create an optimal experience for patients, referring physicians and optometrists and seamlessly integrate with clinic operations.
• Field inbound patient information from referring physicians, create patient records with accurate data and information, and schedule patients for services in a timely and efficient manner.
• Provide knowledgeable and caring service to all patients and partners.
• Coordinate care with all practices to track and ensure communication is clear between EVP Eyecare and referring practices.
• Track and manage patients from appointment request to surgery, ensuring all tasks and follow ups are conducted in a timely manner to support a seamless patients journey.
• Process all referrals (online, fax, phone or other) and conducting follow up attempts to contact referred patient by close of business the day the referral is received.
• Ensure referring partners promptly receives all necessary patient operative notes and paperwork.
• Track, monitor and maintain consent and billing agreement paperwork as necessary for patient care services.
• Maintain a working knowledge of all services, surgeons, and practices.
• Track and monitor progress and provide daily, weekly, monthly communications updates and feedback to manager to ensure any breakdowns are managed swiftly and promptly.
• Maintain an eye for detail and accountability- ensuring all patient information is accurately entered into our EHR/PM Systems

Skills

Customer service

Call center experience

Practice management software

Health care knowledge

Basic computer skills

Phone communication

Written communication

Multitasking

Interpersonal skills

Team collaboration

Education

High School Diploma or GED

Tools

EHR/PM Systems

Job description

EVP Eyecare in Denver, CO is seeking a Patient Care Coordinator to support the Regional Growth Team. You will build referral processes, field patient information, schedule services, and ensure smooth communications between EVP Eyecare, referring physicians, and clinics.

This role emphasizes excellent customer service, coordination with physicians and staff, managing patient data, and maintaining documentation in our EHR/PM systems.