Patient Experience & Scheduling Specialist

AEG Vision; Castle Rock (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision in Colorado is seeking a Patient Care Coordinator to join our team. You will manage front desk operations, support patient flow, optimize schedules, and coordinate with the care team to ensure a smooth patient experience.

The role requires excellent organizational and communication skills, basic computer literacy, and the ability to learn EMR systems. You will handle insurance verification, reminders, and payments, while contributing to a patient-centered environment compliant with

Qualifications

• High school diploma or equivalent.
• Basic computer literacy and ability to learn EMR.
• Strong organizational and communication skills.
• Ability to work collaboratively across teams.
• Ability to maintain patient confidentiality and manage multiple priorities.

Responsibilities

• Greet patients and serve as the primary contact for patient interactions.
• Answer calls, inquiries, and emails in a timely, professional manner.
• Schedule patient appointments and optimize provider schedules.
• Send appointment confirmations and reminders to reduce no-shows.
• Verify insurance eligibility and enter patient data in EMR.
• Explain coverage and patient financial responsibility.
• Prepare patient charts and documentation prior to visits.
• Process charges, co-pays, and payments in EMR.
• Run reports to ensure charges are billed and up to date.
• Monitor daily patient flow and adjust schedules as needed.
• Communicate wait times and next steps to patients.
• Coordinate with clinical and optical teams for smooth transitions.
• Support patient retention through recalls and follow-ups.

Skills

Strong organizational skills

Strong communication skills

Strong interpersonal skills

Problem solving

Computer literacy

Education

High school diploma or equivalent

Tools

EMR systems

Job description

AEG Vision in Colorado is seeking a Patient Care Coordinator to join our team. You will manage front desk operations, support patient flow, optimize schedules, and coordinate with the care team to ensure a smooth patient experience.

The role requires excellent organizational and communication skills, basic computer literacy, and the ability to learn EMR systems. You will handle insurance verification, reminders, and payments, while contributing to a patient-centered environment compliant with