Patient Experience & Care Coordinator

Ivy Health; Beech-Mar (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Full benefits package starting within

Paid holidays

Bonus incentive opportunities

Job summary

Ivy Rehab for Kids in Anderson Township, OH is seeking a Patient Coordinator to support front desk operations across our clinics. You will work with clinicians and staff to ensure an excellent patient experience, greet patients, schedule visits, answer calls, verify coverage, and help keep daily processes running smoothly.

Ideal candidates have 2+ years in healthcare administration, strong Microsoft Office skills, and a proactive, customer‑oriented approach.

Qualifications

• 2+ years of administrative experience in healthcare (preferred).
• Proficiency with Excel, Word, Outlook.
• Strong time management and multitasking in a fast-paced setting.
• Self-motivated with drive to exceed patient expectations.
• Adaptable, positive attitude with fluctuating workloads.
• Eager to learn and grow within the organization.

Responsibilities

• Greet and check-in patients and coordinate appointment scheduling.
• Answer incoming calls and address patient inquiries.
• Verify insurance coverage and obtain authorizations when needed.
• Collect payments and process new patient registrations.
• Support clinic operations to maintain performance and service quality.

Skills

Strong customer service

Multi-tasking

Team collaboration

Time management

Tools

Microsoft Office

Job description

Ivy Rehab for Kids in Anderson Township, OH is seeking a Patient Coordinator to support front desk operations across our clinics. You will work with clinicians and staff to ensure an excellent patient experience, greet patients, schedule visits, answer calls, verify coverage, and help keep daily processes running smoothly.

Ideal candidates have 2+ years in healthcare administration, strong Microsoft Office skills, and a proactive, customer‑oriented approach.