Patient Experience & Care Coordination Specialist

Northwest Extremity Specialists; Portland (ME); On-site; USD 36,000 - 46,000; Full time

Job summary

Northwest Extremity Specialists in Portland, ME is seeking a Patient Services Advocate to help resolve patient issues related to claims, benefits, referrals, and access. You will manage a high volume of inbound calls, enter patient information into the practice management system, and support smooth front desk operations with professionalism.

The role emphasizes exceptional customer service, clear communication, HIPAA compliance, and teamwork with clinicians and staff to ensure a positive patient

Qualifications

• Three (3) or more years of experience in a medical setting.
• Proficient computer skills.
• Strong interpersonal and communication skills with patients and physicians.

Responsibilities

• Greet patients and verify visit purpose to determine priority.
• Input patient information into the practice management system.
• Verify eligibility and perform financial screenings.
• Monitor patient wait times and update patients on status.
• Schedule appointments and review charts before visits.
• Manage telephone calls and resolve inquiries.
• Communicate with care team to ensure seamless hand-offs.
• Collect patient co-pays and reconcile daily.
• Maintain waiting areas and keep them clean.
• Perform other related duties as assigned.

Skills

Telephone etiquette

Written communication

Interpersonal skills

Organizational skills

Multitasking

Problem-solving

HIPAA compliance

Tools

Practice management system

Job description

Northwest Extremity Specialists in Portland, ME is seeking a Patient Services Advocate to help resolve patient issues related to claims, benefits, referrals, and access. You will manage a high volume of inbound calls, enter patient information into the practice management system, and support smooth front desk operations with professionalism.

The role emphasizes exceptional customer service, clear communication, HIPAA compliance, and teamwork with clinicians and staff to ensure a positive patient