Patient Experience Specialist - Front Desk & Scheduling

Intermed; Portland, Northern (ME, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

InterMed in Portland, ME seeks a friendly front desk receptionist to be the first point of contact for patients, ensuring smooth check-in and courteous service.

You will collect demographics and insurance details, process payments, balance the cash drawer, and schedule follow‑ups and ancillary visits using our EMR.

Maintain accurate patient records, protect confidentiality per HIPAA, and support billing with patient information in a fast‑paced clinic.

Qualifications

• High School diploma or equivalent required.
• Excellent customer service and communication skills.
• Ability to work independently in a busy front-desk environment.
• Accurate data entry and HIPAA confidentiality.
• Ability to document demographic and insurance information.

Responsibilities

• Greet patients and manage check-in/check-out.
• Schedule follow-up and ancillary appointments.
• Process payments and document transactions.
• Maintain accurate patient records in the EMR.
• Answer calls with proper etiquette and coordinate with clinical staff.
• Ensure HIPAA confidentiality and privacy of information.

Skills

Customer service

Communication skills

Multitasking

Data entry

Team player

Typing

Windows OS

Phone etiquette

Education

High School diploma or equivalent

Tools

EMR system

Invoicing software

Job description

InterMed in Portland, ME seeks a friendly front desk receptionist to be the first point of contact for patients, ensuring smooth check-in and courteous service.

You will collect demographics and insurance details, process payments, balance the cash drawer, and schedule follow‑ups and ancillary visits using our EMR.

Maintain accurate patient records, protect confidentiality per HIPAA, and support billing with patient information in a fast‑paced clinic.