Patient Experience Call Center Specialist

Premera; Seattle (WA); On-site; USD 47,000 - 71,000; Full time

Benefits offered by this job

Paid Time Off

Health Insurance

401K

Tuition Reimbursement

Employee Assistance

Job summary

Kinwell Health in Seattle is seeking a Healthcare Call Center Representative to be the first point of contact for patients. You will answer calls, schedule appointments, support billing inquiries, and help patients access care on-site at Seattle-area clinics.

You will verify insurance, enter data into EMR, collect co-pays, and coordinate with staff to ensure smooth patient flow. Excellent communication and HIPAA knowledge are essential.

Qualifications

• One year of customer service experience in a call center, medical office setting, or equivalent.
• Understanding of HIPAA regulations and medical terminology.
• Proficiency in Microsoft Office Suite and healthcare-related software.

Responsibilities

• Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries.
• Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience.
• Achieve daily inbound call goals aligned with call volume demands.
• Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences.
• Coordinate with clinic staff for timely follow-up and updates to patients.

Skills

Customer service

Verbal communication

Active listening

Microsoft Office

Healthcare terminology

Education

High school diploma or equivalent

Associate degree in healthcare administration or related field

Tools

EPIC

Job description

Kinwell Health in Seattle is seeking a Healthcare Call Center Representative to be the first point of contact for patients. You will answer calls, schedule appointments, support billing inquiries, and help patients access care on-site at Seattle-area clinics.

You will verify insurance, enter data into EMR, collect co-pays, and coordinate with staff to ensure smooth patient flow. Excellent communication and HIPAA knowledge are essential.