Patient Experience Call Center Specialist

SFP Health Group; Davenport (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates are seeking a Call Center Specialist for SFP Health Group. This role supports appointment scheduling, patient inquiries, care coordination, and administrative follow-up in a fast-paced healthcare setting.

You will manage high-volume calls, schedule visits, verify eligibility, and educate patients on services while maintaining HIPAA-compliant confidentiality and delivering excellent patient experiences.

Qualifications

• High School Diploma or equivalent is required.
• Medical Assistant certification is preferred.
• Minimum 3+ years of customer service experience, preferably in a call center or healthcare setting.
• Minimum 1+ year of Medical Assistant or healthcare experience preferred.

Responsibilities

• Handle high-volume inbound and outbound patient calls with accurate, timely responses.
• Schedule, reschedule, and cancel appointments across all SFP Health Group entities.
• Assist with referrals, prior authorizations, lab results, prescriptions, and eligibility verification.
• Maintain accuracy of patient records and update information in the EHR system.
• Educate patients on services, preventive care, and follow-up appointments.
• Identify and address no-shows and assist in reducing missed appointments.

Skills

Healthcare workflows

Active listening

Multitasking

EHR systems

Education

High School Diploma

Medical Assistant certification preferred

Tools

Athena EHR

Microsoft Office

Job description

The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates are seeking a Call Center Specialist for SFP Health Group. This role supports appointment scheduling, patient inquiries, care coordination, and administrative follow-up in a fast-paced healthcare setting.

You will manage high-volume calls, schedule visits, verify eligibility, and educate patients on services while maintaining HIPAA-compliant confidentiality and delivering excellent patient experiences.