Patient Experience Call Center Specialist

HUMBLE VASCULAR SURGICAL CENTER INC; Bryan (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Humble Vascular Surgical Center Inc. in Bryan, TX, seeks a front desk receptionist to handle patient calls, registration, and appointment scheduling. You will collect demographic and insurance information, update records, and ensure patient confidentiality while delivering a courteous, professional experience.

The role requires strong communication, accuracy in data entry, and teamwork to support providers and staff in a busy clinic environment.

Qualifications

• Greet and assist patients with professionalism over the phone.
• Collect and verify patient information including demographics and insurance details.
• Schedule appointments per provider guidelines and document interactions accurately.

Responsibilities

• Answer and route calls with polite, consistent etiquette.
• Maintain a clean, organized call center area.
• Register new patients and update existing demographics.
• Gather information for scheduling (insurance eligibility, referrals, records).
• Maintain accurate patient records and confidentiality.

Skills

Phone etiquette

Excellent communication

Data entry

Multitasking

Patient service

Team player

Education

High school diploma or equivalent

Tools

EMR software

Job description

Humble Vascular Surgical Center Inc. in Bryan, TX, seeks a front desk receptionist to handle patient calls, registration, and appointment scheduling. You will collect demographic and insurance information, update records, and ensure patient confidentiality while delivering a courteous, professional experience.

The role requires strong communication, accuracy in data entry, and teamwork to support providers and staff in a busy clinic environment.