Patient Scheduling & Call Center Specialist

The Physicians Centre; Bryan, Northern (TX, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Physicians Centre in Bryan, TX is seeking a Registration and Scheduling Clerk to welcome patients, collect information, and coordinate scheduling. This on-site role requires strong phone etiquette and attention to detail in handling demographics and insurance data.

The successful candidate will maintain patient records, assist staff, and deliver a positive patient experience while following scheduling guidelines for each provider. Full-time position with competitive benefits.

Qualifications

• Must have excellent phone etiquette and strong customer service.
• Ability to collect patient information accurately and securely.
• Familiarity with scheduling workflows for multiple providers.
• Ability to work collaboratively in a team environment.

Responsibilities

• Greet patients and visitors over the phone.
• Answer calls and maintain polite phone manner.
• Keep call center area organized and professional.
• Register patients and update demographics via phone.
• Gather information for scheduling, including insurance and referrals.
• Maintain accurate patient records and respond to inquiries.
• Direct calls to appropriate staff with sufficient detail.
• Assist with other tasks during downtime.

Job description

The Physicians Centre in Bryan, TX is seeking a Registration and Scheduling Clerk to welcome patients, collect information, and coordinate scheduling. This on-site role requires strong phone etiquette and attention to detail in handling demographics and insurance data.

The successful candidate will maintain patient records, assist staff, and deliver a positive patient experience while following scheduling guidelines for each provider. Full-time position with competitive benefits.