Patient Experience Call Center Specialist

The Physicians Centre Hospital; Bryan (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare facility in Bryan, Texas, is seeking a dedicated Patient Service Representative to welcome and assist patients over the phone. This role requires maintaining a professional and polite phone manner, registering new patients, and ensuring accurate updates to patient demographics. The ideal candidate will be organized, detail-oriented, and capable of facilitating a positive patient experience. Opportunities for team collaboration are also essential in this role. Join us in providing exceptional patient care.

Responsibilities

• Welcome and greet all patients and visitors over the phone.
• Maintain a professional phone manner using proper etiquette.
• Register new patients and update existing demographic information.
• Facilitate positive patient experience by obtaining scheduling information.
• Maintain proper patient records to ensure availability of treatment information.

Skills

Polite phone manner

Organizational skills

Customer service

Attention to detail

Team player

Job description

Job Category: Registration and Scheduling

Requisition Number: CALLC036702

• Posted : March 4, 2026
• Closed : April 17, 2026
• Full-Time
• On-site

Locations

Showing 1 location

The Physicians Centre
Bryan, TX 77802, USA

Description

Job Duties and Responsibilities:

• Welcomes and greets all patients and visitors over the phone
• Responsible for answering phone calls while maintaining a polite, consistent phone manner using proper telephone etiquette
• Responsible for keeping the call center area clean, organized, and of a professional appearance
• Registers new patients and updates existing patient demographics by collecting patient information, including personal and financial information, via phone calls
• Facilitates a positive patient experience by obtaining appropriate information for scheduling (insurance eligibility, referrals, medical records, etc.) and by adhering to the scheduling guidelines for each provider.
• Ensures the availability of treatment information by maintaining proper patient records
• Responds to patients, prospective patients, and visitors' inquiries in a courteous manner
• Adequately generating telephone encounters and directing phone calls to appropriate staff with the appropriate amount of detail
• Be a team player and assist with other tasks during downtime

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.