Patient Experience Associate - Part-Time Weekend Evenings

Boston Children's Hospital; Boston (MA); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

Flexible schedules

Health, vision & dental insurance

Child care subsidies

Student loan subsidies

Generous time off

403(b) Retirement Savings plan

Pension

Tuition & license reimbursements

Cell phone plan discounts

T-passes discount

Job summary

Boston Children’s Hospital is seeking a part-time Patient Experience representative to provide administrative support to the General Medicine unit. You will coordinate services to patients and families and contribute to continuous process improvement while delivering compassionate customer service.

Responsibilities include patient encounter management, scheduling, authorizations, admissions/discharges, and routine clerical tasks.

Qualifications

• High school education required; bachelor's degree preferred.
• Prior customer service or administrative experience preferred.
• Ability to communicate effectively in writing and speaking with empathy.
• Ability to work with diverse internal and external constituencies.

Responsibilities

• Patient Encounter Management: Provide positive and effective customer service that supports unit operations.
• Collaborate with referring providers and practices.
• Obtain required authorizations to compile patient and staff schedules.
• Schedule patients and support patient encounters.
• Record and forward messages; triage calls for urgent information or services.
• Process admissions/discharges.
• Provide routine clerical support as needed.

Education

High school diploma

Bachelor's degree preferred

Job description

Boston Children’s Hospital is seeking a part-time Patient Experience representative to provide administrative support to the General Medicine unit. You will coordinate services to patients and families and contribute to continuous process improvement while delivering compassionate customer service.

Responsibilities include patient encounter management, scheduling, authorizations, admissions/discharges, and routine clerical tasks.