Patient Experience Ambassador

University Health; Kansas City (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

University Health is hiring a Customer Experience Ambassador to enhance the patient experience at the Kansas City location. This full-time role requires a friendly demeanor, excellent customer service skills, and adaptability for various shifts. Responsibilities include greeting visitors, managing the flow of guests, collaborating with staff, and promoting hospital programs. Join a team committed to exceeding customer service expectations in a supportive environment.

Qualifications

• 2-3 years in a customer service role, preferably in healthcare.
• Excellent communication skills in person, on the phone, and via email.
• Ability to adapt to various shifts including weekends and holidays.

Responsibilities

• Greet patients, visitors, and staff with kindness and professionalism.
• Manage visitor flow and maintain a safe environment.
• Collaborate with staff to ensure hospital operations run smoothly.
• Address issues quickly and effectively to maintain customer satisfaction.
• Promote hospital programs and services to guests.
• Identify and suggest improvements to enhance guest experience.

Skills

Customer service experience

Communication skills

Adaptability

Technology proficiency

Education

High school diploma or equivalent

Job description

University Health is hiring a Customer Experience Ambassador to enhance the patient experience at the Kansas City location. This full-time role requires a friendly demeanor, excellent customer service skills, and adaptability for various shifts. Responsibilities include greeting visitors, managing the flow of guests, collaborating with staff, and promoting hospital programs. Join a team committed to exceeding customer service expectations in a supportive environment.