Patient Experience Advocate

OhioHealth; Williamstown (KY); On-site; USD 19,000 - 30,000; Part time

Job summary

OhioHealth is seeking a Service Excellence Ambassador in Kentucky to provide outstanding customer service to patients, families, visitors and physicians. You will relay information, protect confidentiality, and facilitate communication between patients and hospital staff.

The role includes greeting visitors, escorting guests, assisting with wheelchairs, answering phones, and maintaining lobby areas. Night, part-time hours support a high-reliability, patient‑focused environment.

Qualifications

• Bachelor’s Degree (Required).
• Two years of experience in a consumer advocacy or service role.

Responsibilities

• 15% Giving and collecting information to visitors/families/patients regarding patient location, condition and treatment progress while maintaining confidentiality.
• 25% Communicating between patient, family and hospital staff.
• 10% Acting as an advocate by investigating and expediting admission and other delays.
• 5% Resolving problems and complaints and escalating when necessary.
• 15% Responding to special needs and ensuring needs are being met.
• 10% Greeting, giving directions to and escorting visitors/patients, assisting with wheelchairs when necessary.
• 5% Answering multi-line phone and transferring callers to appropriate patient room or other location.
• 15% Overseeing functions of information desks and lobbies including cleanliness and order of lobbies and surrounding work areas.

Skills

Customer service

Communication

Conflict resolution

Interpersonal skills

Education

Bachelor’s Degree

Job description

OhioHealth is seeking a Service Excellence Ambassador in Kentucky to provide outstanding customer service to patients, families, visitors and physicians. You will relay information, protect confidentiality, and facilitate communication between patients and hospital staff.

The role includes greeting visitors, escorting guests, assisting with wheelchairs, answering phones, and maintaining lobby areas. Night, part-time hours support a high-reliability, patient‑focused environment.