Patient Experience Advocate & Treatment Navigator

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC; Calimesa (CA); On-site; USD 33,000 - 39,000; Full time

Job summary

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC is seeking a Patient Ambassador in Calimesa, CA. This high-energy, patient-facing role focuses on increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience.

The position blends consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production.

Qualifications

• 1–3+ years of sales, customer service, hospitality, or patient-facing experience required.
• Proven ability to build rapport with customers/patients.
• Strong communication, relationship-building, and closing skills.

Responsibilities

• Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable.
• Build strong relationships and establish trust quickly with patients and families.
• Present and explain treatment plans in a confident, professional manner.
• Drive case acceptance by addressing concerns, overcoming objections, and communicating value.
• Discuss insurance benefits, financing options, and payment plans with confidence.
• Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments.
• Collaborate with providers and office leadership to support patient care and office goals.

Skills

Sales experience

Customer service

Communication skills

Relationship-building

Closing skills

Goal-driven

Job description

WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC is seeking a Patient Ambassador in Calimesa, CA. This high-energy, patient-facing role focuses on increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience.

The position blends consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production.